Senior Manager, Customer Success Management (Armis)

As Senior Manager, Customer Success , you will lead a team of Customer Success Managers who partner with customers to help them achieve meaningful business outcomes through the successful adoption and use of the Armis Platform.

You will support your team in building trusted customer relationships, understanding business priorities, identifying opportunities for growth, and proactively managing customer risk. You will also help establish consistent, scalable approaches to customer success that deliver long-term value.

This is a people leadership role that combines strategic thinking, customer advocacy, collaboration, and operational excellence.

What you’ll do

• Lead, support, and develop a team of Customer Success Managers working with strategic and enterprise customers.

• Ensure your team serves as a trusted partner and primary point of contact following implementation.

• Support the team in taking ownership of customer adoption, engagement, and critical issue management.

• Build strong relationships with customer stakeholders and executive sponsors, helping them achieve their business objectives through effective adoption of the Armis Platform.

• Partner with customers to identify relevant use cases, opportunities for value creation, and areas where the platform can address business and security priorities.

• Collaborate with internal Armis teams to align customer activities with their business objectives, strategy, and desired outcomes.

• Help customers

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