Principal AI Strategist

Principal AI Strategists on the PACE team guide customers through their AI transformation by leading business alignment, strategic advisory, and value realization for ServiceNow's AI platform. That platform includes Now Assist, AI Agents, Autonomous Workforce AI specialists, and ServiceNow Otto, the unified AI experience that brings conversational AI, enterprise search, voice, and data exploration into one governed front door.

You will operate independently as the lead strategist on customer engagements. You will drive AI roadmapping, governance advisory, and organizational change management planning so that customers move beyond pilots to sustained, expanding consumption and measurable business outcomes.

As customers shift from AI that assists to AI that completes work across systems, you will help executives decide where autonomous execution fits, how to govern it with AI Control Tower, and how to measure what it delivers.

You will partner closely with AI Architects in the PACE pairing model. Strategists own the business strategy workstream ("the why and what"). Architects own technical architecture and implementation ("the how"). Together you deliver integrated service offerings that drive measurable customer outcomes.

You will also build trusted relationships with CIOs, department heads, and executive sponsors, and scale your expertise through reusable assets, enablement, and thought leadership.

Responsibilities

• Operate independently as the lead AI strategist on

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