Product Operations Lead, Generative AI

Scale's Generative AI business unit is at the front of the industry, fueling the development of frontier AI models. As a Product Operations Manager, you will build and support the critical processes and platforms that drive our daily operations. This multi-faceted role requires a unique blend of product, operations, and analytics as we architect the future of the business.

Success in this role requires the ability to translate complex requirements between technical teams and operational stakeholders, and to earn the trust of both to influence the direction of Scale’s products.

You will own the ops <> product connection and lead our highest priority initiatives.

You will:

• Own the connection between Operations and Product. Surfacing the needs of operators across the GenAI business, building the case for what should be built next, and shaping a product roadmap grounded in the reality of running frontier data projects

• Modernize operations tooling with agents. Identify which processes should be managed by agents, partner with engineering to connect tools, hillclimb the agents through evals, and redesign the workflows around them

• Drive our highest-priority, operations-intensive initiatives end to end, from planning through execution and adoption across the organization

• Partner with Product and Engineering leads to define success metrics, track how initiatives are performing, and make data-driven decisions

• Be the voice of the operator across Scale’s Product and

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